There is no mention of NCPMS certification at all, even though this book received the NCPMS 2003 Book of the Year Award.The book is well written and does not need to be checked out in sequential order. Jim quotes Judith Rappold that while she likes the letter of interest, does not like that consumers follow the “form “supplied, it does not show a shopper’s ability to compose and build a report like a free lanced letter would.Poynter sells numerous associated products at the end of this book: Start-up MS Company Consulting, a quarterly newsletter, top 77 Mystery SHopping Companies(MSPs) list, audio/video instructional programs, and different mixes of these items in packages.Jim Poynter’s fourth edition consists of 191 pages, 19 of which are URLS or business addresses. The stats are appealing, however without the info on the event process it is not compelling.Several things make this book standout: The book consists of a section on the KASST test(NCPMS certification test) and a Research Study Guide.

Starting with a forward by Lorri Kern, MSPA Shopper Provider Committee Chairperson, this book drops names that you might anticipate an instructor with the MSPA to have access.Cathy does not conjure up a get-rich-quick profession here and keeps in mind the possible infrequency of tasks. The MSPA Gold Shopper Workbook is more shortened, but the course content is extremely similar to what Cathy details in this book. There is no mention of NCPMS certification at all, even though this book got the NCPMS 2003 Book of the Year Award.The book is well written and does not need to be read in sequential order. Jim prices quote Judith Rappold that while she likes the letter of interest, does not like that shoppers follow the “kind “provided, it does not show a buyer’s ability to make up and construct a report like a complimentary lanced letter would.Poynter offers many associated products at the end of this book: Start-up MS Business Consulting, a quarterly newsletter, leading 77 Mystery SHopping Suppliers(MSPs) list, audio/video educational programs, and various mixes of these items in packages.Jim Poynter’s fourth edition consists of 191 pages, 19 of which are URLS or business addresses. The stats are interesting, however without the information on the gathering procedure it is not compelling.Several things make this book standout: The book consists of an area on the KASST test(NCPMS accreditation test) and a Research Study Guide.

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